Welcome to Riverbank Medical Centre

Walford Avenue, Worle, Weston-super-Mare
North Somerset BS22 7YZ
Tel: 01934 521133
Fax: 01934 522226

Opening Hours
Monday to Friday - 8:15am - 6:30pm

Out of Hours Medical Emergencies
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Welcome to Riverbank Medical Centre

Posted on by smgopg

This website describes the services we offer and gives guidelines on how best to use them.
We hope you find it helpful and informative.

Please note, phone lines are open from 08:30 to 18:00.

Surgery doors open at 8:15 but please be advised appointments can only be booked from 8:30 onwards.

Dr R J B Bowering Retirement (leaving 19.12.2014)

The practice will be holding a “Drop In Farewell” for Dr Bowering on Saturday 20th December from 1pm to 5pm.

Any patients wishing to pass on their best wishes can attend anytime during these hours.

Friends and Family Test

From the 1st December 2014 until 31st March 2015 there is a contractual requirement for all NHS establishments to obtain feedback from their practice population as to whether their patients would recommend the practice to Friends and Family.

Please look out for the feedback forms in the practice (supplied by Cfep) or please feel free to complete the survey via this web link - www.cfep.net/6d1

Christmas & New Year Opening Hours 2014/2015xmas-clip-art-biyE6LyiL_resize

Wednesday 24th December – Normal
Thursday 25th December – Closed
Friday 26th December – Closed

Monday 29th December – Normal
Tuesday 30th December – Normal
Wednesday 31st December – Normal

Thursday 1st January 2015 – Closed
Friday 2nd January 2015 – Normal

 

HSCIC – Important Changes to how we handle your Personal Data

We will soon be required to supply your personal medical Information to the Health and Social Care Information Centre (HSCIC). This information will be taken from the practice in a form that can identify you.

The practice has NO choice but to allow the HSCIC to extract this information. However, individual patients can instruct their practice to stop the transfer of their data. For more information on the reasons for this data extract and details on how to opt out of sending your confidential information please pick up a leaflet or complete an opt out form.

Patient Information Leaflet

Frequently Asked Questions

Opt Out Letter (MS Word)

Abdominal Aortic Aneurysm Screening Programme

As from late September/early October 2013 we will be hosting the Abdominal Aortic Aneurysm (AAA) Screening Programme at the surgery.  If you are male and aged 65 or over and wish to self refer for an ultrasound scan of your aorta please contact:  01173421630 or aaascreening@uhbristol.nhs.uk.  The chances of having an AAA are higher if you are a smoker, have high blood pressure (hypertension) or have had an immediate relative with AAA

Patient Self Certification Forms

For SSP purposes, an employer is not entitled to ask for a medical certificate, signed by a doctor, for the first seven days of absence from work due to incapacity. The employee is only required to notify the employer of the incapacity and provide self-certification of their incapacity, in writing.

You can click here to download a self certification form.

NHS 111 Service

For more information, click here.

Tell us what you think!

If you would like to review your experience at Riverbank, then simply click here to access the NHS Choices website.

Waiting Times

It is our aim that you should spend no longer than 30 minutes in the surgery after the time of your booked appointment. Unfortunately there will be occasions when this time is exceeded as the doctor may have a complicated patient to see, an urgent admission to make or may even have to leave the surgery to attend an emergency case. We would hope you understand that we must afford these patients priority as you would expect it yourself.

When the doctor you are waiting for is running late or called away you will be informed by a receptionist if there is going to be a significant delay. You may, if you wish, be asked if you would like to wait, see an alternative doctor or make another appointment.

Your Surgery

The building is wheelchair accessible, has toilets for the disabled and baby changing facilities. There is a hearing loop in the waiting areas.

There is limited free parking available (one disabled bay) – please park with consideration for others, taking note of the markings.

Chaperone

The practice has a policy of offering a chaperone during all intimate examination. You have a right to ask for a chaperone at any time if the doctor wishes to examine you.

 

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