Welcome to Riverbank Medical CentreJune 13, 2011
This website describes the services we offer and gives guidelines on how best to use them.
We hope you find it helpful and informative.
Please note, phone lines are open from 08:30 to 18:00.
Surgery doors open at 8:15 but please be advised appointments can only be booked from 8:30 onwards.
Friends and Family Test
From the 1st December 2014 until 31st March 2015 there is a contractual requirement for all NHS establishments to obtain feedback from their practice population as to whether their patients would recommend the practice to Friends and Family.
Please look out for the feedback forms in the practice (supplied by Cfep) or please feel free to complete the survey via this web link – www.cfep.net/6d1
Access to Medical Care – Meeting Demand
Every patient would have seen the recent news and the effect that the current pressures are having on our valuable NHS system. As a result we would like to enlist the help of our patients to enable access to those external services and their own in-house services to work more efficiently for them.
- Unless you are ringing to book an appointment OR you are requesting a home visit before 10am, do not ring the practice on any day between 8.30 and 9.30am.
- Requests for a home visit must be received before 10am (requests after this time cannot be guaranteed to be carried out on that day but all requests will be triaged by a GP or a Nurse Practitioner)
- When ringing if you are met with an “engaged” tone this means that our four incoming lines are being answered by the reception team – please hang up and try again
- If you are met with a “ringing” tone it means that you are in the telephone queuing system – hold the line and your call will be answered (do not hang up and ring in again as this will take you to the back of the queue again)
- If it can be avoided do not attend the practice to book an appointment in person – there is no advantage to this as all patients are treated equally and queuing patients do not receive any special treatment over and above those patients who are/have booked on the telephone or online. This does not save the patient any time as appointments are still offered in strict rotation.
- Book appointments in advance as much as possible and look at using the most appropriate appointment for your needs – if you are unsure of the most appropriate appointment please discuss this with one of our reception staff
- Use the Accident and Emergency Department appropriately. This department is for “Accidents” that have occurred within the last 24 hours for which you may require immediate assistance e.g.. due to a possible fracture, burn etc OR for a possible “life threatening” Emergency e.g. unconsciousness or crushing chest pain
- Use of the Out of Hours Service via NHS 111.
Access to this service should only be attempted if a patient becomes “acutely” ill after 6.30pm and before 8.00am on weekdays, at weekends or on bank holidays. Out of Hours is not in place to deal with longstanding conditions/symptoms e.g. respiratory disease/a viral cough without evidence of an infection – for these book an appointment during the day with the practice.
HSCIC – Important Changes to how we handle your Personal Data
We will soon be required to supply your personal medical Information to the Health and Social Care Information Centre (HSCIC). This information will be taken from the practice in a form that can identify you.
The practice has NO choice but to allow the HSCIC to extract this information. However, individual patients can instruct their practice to stop the transfer of their data. For more information on the reasons for this data extract and details on how to opt out of sending your confidential information please pick up a leaflet or complete an opt out form.
Abdominal Aortic Aneurysm Screening Programme
As from late September/early October 2013 we will be hosting the Abdominal Aortic Aneurysm (AAA) Screening Programme at the surgery. If you are male and aged 65 or over and wish to self refer for an ultrasound scan of your aorta please contact: 01173421630 or firstname.lastname@example.org. The chances of having an AAA are higher if you are a smoker, have high blood pressure (hypertension) or have had an immediate relative with AAA
Patient Self Certification Forms
For SSP purposes, an employer is not entitled to ask for a medical certificate, signed by a doctor, for the first seven days of absence from work due to incapacity. The employee is only required to notify the employer of the incapacity and provide self-certification of their incapacity, in writing.
You can click here to download a self certification form.
NHS 111 Service
For more information, click here.
Tell us what you think!
If you would like to review your experience at Riverbank, then simply click here to access the NHS Choices website.
It is our aim that you should spend no longer than 30 minutes in the surgery after the time of your booked appointment. Unfortunately there will be occasions when this time is exceeded as the doctor may have a complicated patient to see, an urgent admission to make or may even have to leave the surgery to attend an emergency case. We would hope you understand that we must afford these patients priority as you would expect it yourself.
When the doctor you are waiting for is running late or called away you will be informed by a receptionist if there is going to be a significant delay. You may, if you wish, be asked if you would like to wait, see an alternative doctor or make another appointment.
The building is wheelchair accessible, has toilets for the disabled and baby changing facilities. There is a hearing loop in the waiting areas.
There is limited free parking available (one disabled bay) – please park with consideration for others, taking note of the markings.
The practice has a policy of offering a chaperone during all intimate examination. You have a right to ask for a chaperone at any time if the doctor wishes to examine you.