Riverbank Medical Centre

Zero Tolerance

Any form of violence against anyone in the practice is unacceptable. Staff do not come to work to be victims of violence. Violence means any incident where staff are threatened, verbally abused or assaulted. Aggressive behaviour, verbal or otherwise, does not go with the job and will not be tolerated.

Suggestions & Complaints

We run an in-house complaints system. If at any time you wish to make a comment or complaint concerning the standard of service you have received from anyone connected with the practice, we would ask that, in the first instance, you contact the practice manager. On the other hand, if you have experienced instances of good practice by the members of the team, we would also like to know about these!

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes of information the practice intends to routinely make available.

This scheme is available from reception.

Data Protection

Protection And Use Of Your Information

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. We ask for information about you so that you can receive the best possible care and treatment. Historically we have kept this information in written format but more recent information is stored on our computer system to ensure that your doctor or nurse has accurate and
up-to-date information. We only use or pass information about you to people who have a genuine need for it. Whenever we can we remove details that identify you as an individual. For further information please refer to the leaflet held in reception entitled “Your Records Are Safe With Us”.

Your Consent

Please be aware that when you sign a consent form for a solicitor, insurance company etc you are in effect releasing copies of some or all of your medical records. Please check with the agency concerned as to what you are consenting to.