Practice Manager – responsible for the administration, personnel and finance of the practice. We hope that you will feel able to approach her in the first instance should you or your family have any concerns or complaints about the standard of service that you have received from the doctors or staff at this practice.
Minor Illness Nurse - trained in a range of chronic diseases & minor illness. She will sometimes deal with a problem which would more traditionally have been seen by a doctor.
Practice Nurses – run a range of health clinics and offer professional advice by appointment only. Reception can advise you of the services available.
Health Care Assistants (HCAs) – aid the doctors and nurses by taking blood, offering smoking cessation clinics, performing health checks and wound dressings.
Medical Secretaries – handle all referrals (NHS and private) to consultants and requests from solicitors and insurance companies for records and medical reports. Any queries relating to any of the above should be directed to them.
Computer Clerks – handle medical audits and keep our patient database up to date.
Receptionists - They are here to help patients by signposting them to the most appropriate member of our practice team to assist them – this may be any one or more of the following:-
- Prescribing Nurse Practitioner
- Minor Illness Nurse
- Practice Nurse
- Health Care Assistant
- Outside agencies who attend the practice e.g. midwives, memory clinic, or screening programmes.
- Emergency department but only when we do not have the diagnostic/clinical equipment on site to carry out a full assessment and treatment of the problem. This could be that you require an x-ray or assessment and stitching of an open wound.
Please bear with the receptionist when they ask whether you can give them an indication of what the presenting problem is today – they are not being nosey, they are trying to help.
They are trained to ask questions about the nature of the presenting problem in order to ascertain the nature and urgency of the event at that time. Please be aware that they are working to strict practice protocols as they are not clinically trained to offer any advice.
Please be assured that any information you give them will always be treated in confidence as they are bound by the same rules of confidentiality as doctors and nurses. If they cannot answer a query they will undertake to find someone who can.
WARNING - Owing to a shortage of robots some of our staff are human and may react unpredictably when abused, so we would ask for your patience if you are kept waiting.
Community Nurses – give nursing care to those patients who are totally housebound and therefore unable to visit the surgery. They are based at Worle Health Centre and a message can be left for them on 01275 888801.
Health Visitors – (Worle Health Centre) are available for advice during the day on 01275 885 601.
School Nurses – are based at Worle Health Centre and will endeavour to assist with any problems you may be having with regards to schooling in term time. Please contact them on 529524. In school holidays contact Locality Health Centre on 427440.
Midwifery Team – offer antenatal care on a Tuesday, Wednesday and Thursday. Please phone the usual surgery number for an appointment. In case of emergency please contact Ashcombe Ward at Weston General Hospital on 647082.
Dietician – accessible only via GP referral.
We participate in the training of medical students from Bristol University and are working towards becoming a GP training practice. Students come to us for short attachments throughout the year and we would be grateful if you would consider them part of our team. When you attend for your appointment you will be asked if you are agreeable to a medical student being present during your consultation.