Phone lines are open from 8:30 to 18:00
Please note, surgery doors open at 8:15 but please be advised appointments can only be booked from 9:30 onwards.
Please be aware that as from Monday 3rd April 2017 we will no longer be accepting appointment bookings in person at the front desk until after 09.30am and our appointment options will be changing to take account of current patient access.
Also do not be offended if our reception team ask you for details about your condition when requesting any type of appointment. The reception team have been requested by the clinicians to ask such questions in order to help them prioritise cases and get you to the right person.
In line with current clinical guidelines patients should be aware that our clinicians do not routinely prescribe antibiotics for colds and viruses. Your local pharmacist can provide you with good advice and treatment for these conditions.
NHS 111 can also provide you with advice or you can find written guidance on the NHS Choices website www.nhs.uk
If you are calling about your prescription please note that you need to provide us with at least 48 hours written notice to enable your prescription request to be processed and up to 72 hours’ notice if you wish to pick this up from your chosen pharmacy.
Finally we would like to remind you that we will NOT tolerate our staff, or other patients, being spoken to in a rude or abusive manner. The practice will not hesitate to take further action in such circumstances.
We run a pre-booked surgery from 6:30pm – 8:30pm on a Thursday evening for patients who cannot attend at other times. These surgeries are staffed by the doctors on a rota basis and therefore we cannot guarantee which doctor you will see. NB. Our telephones are not available during this period – in the case of a medically urgent problem contact should be made with the Out of Hours service (111).
Emergencies & Out of Hours
If a medical emergency arises between 8.00am and 6.30pm, please contact the surgery on the usual number. Between the hours of 6.30pm and 8.00am, please contact the Out of Hours service on 111.
If an appointment is assessed as being required you will need to attend the emergency centre located at 168 Medical, Locking Road. This is operated on a strict APPOINTMENT ONLY basis.
IN THE EVENT OF A LIFE-THREATENING SITUATION DIAL 999.